At Wellessentials.in, we take pride in delivering high-quality herbal tea products to our valued customers. However, if you receive a damaged product or one that has reached its expiry date, we offer a hassle-free return or replacement policy to ensure your satisfaction.

Conditions for Return or Replacement:

Damaged Product: In the unfortunate event that your package arrives damaged, please contact our customer support team within [3 days] of receiving the package. We may require photographic evidence of the damage for our records. Once verified, we will initiate a return or send a replacement, depending on your preference.

Expiry Date: If you receive a product that has passed its expiry date, please get in touch with our customer support team within [7 days] of receiving the package. After verifying the expiry date, we will gladly arrange for a return or replacement of the product.

Conditions for Returning the Product:

To be eligible for a return or replacement, please ensure that the following conditions are met:

The product must have been purchased directly from our website www.wellessentials.in.

The request for return or replacement must be made within the specified time frames mentioned above.

The product should be unused, in its original packaging, and in the same condition as when you received it.

Process for Return or Replacement:

To initiate the return or replacement process, kindly follow these steps:

Contact our customer support team at care@wellessentials.in or +91 97737 03706 and provide your order details along with the reason for return (damaged product or expiry date issue).

Our customer support team will guide you through the return or replacement process and provide any necessary assistance.

Once your return request is approved, you will receive instructions on how to proceed with the return shipment. After we receive the returned product and verify its condition, we will process your refund or ship the replacement product, as per your choice.

Please note:

Shipping charges for returning the product will be borne by the customer, except in cases where the product was received in a damaged condition. Refunds will be issued through the original payment method used during the purchase.

Our aim is to ensure your satisfaction with every purchase you make from wellessentials.in. If you have any questions or concerns about our product Return Policy, please feel free to reach out to our customer support team.

Thank you for choosing us for your herbal tea needs!